Billing Terms and Conditions

Accepted Payment Methods

Isla Rome currently accepts PayPal as the primary method of payment at checkout. Customers can securely complete their transactions using their PayPal accounts. We are working to expand our available payment methods to provide even greater flexibility in the near future.

Currency for Transactions

All transactions conducted on the Isla Rome website are processed in Malaysian Ringgit (MYR). The final amount charged at checkout will reflect this currency, and any currency conversion fees applied by your bank or payment provider are not the responsibility of Isla Rome.

Secure Payment

At Isla Rome, the security of your payment information is a top priority. All transactions made through our website are protected by SSL (Secure Socket Layer) encryption technology, ensuring that your data remains confidential and secure throughout the payment process.

Shipping Policy Overview

We offer free shipping on all products within Malaysia. Orders placed before 17:00 GMT+8 (Monday to Friday) are processed within 1 to 5 business days, and delivery is completed within 7 to 9 business days. For more detailed information, please refer to our full Shipping Policy.

Return & Refund Policy Overview

Customers may return items in new condition within 30 days of delivery. We accept both defective and non-defective item returns, and we offer free return shipping via downloadable labels. Refunds are processed within 10 business days. For complete details, visit our Return & Refund Policy.

Privacy Policy Overview

We take customer privacy seriously and are committed to protecting your personal information. All data collected through our website is handled in compliance with applicable privacy laws. For more information on how we collect, use, and protect your data, please review our Privacy Policy.

Google Merchant Center Compliance

Isla Rome adheres strictly to Google Merchant Center policies. We ensure full transparency in all billing and checkout processes. Our product listings, pricing, shipping timelines, and return procedures are compliant with all Google Merchant Center requirements to provide a secure and reliable shopping experience.

Store Contact Information:

We're committed to providing you with a smooth and hassle-free experience. If you need help, feel free to contact our support team or fill out the contact form on our website. We strive to respond within 48 business hours.

Store Name: Isla Rome

Email: info@islarome.com

Address: Unit 1-6- X, Desaminium Flora Block Cempaka, Persiaran Desaminium 1, Taman Desaminium, 43300 Seri Kembangan, Selangor, Malaysia.

Operating Hours: Monday to Friday: 09:00 AM to 17:00 PM (GMT+8)